FAQs

1) Where can I purchase a MamAmor Doll?

MamAmor dolls and accessories can be purchased at MamAmor’s SHOP.

2) Can I order a Custom Doll?

We don't take Custom Doll orders year round, and when we do, the spots are very limited. At this time, we are taking custom doll orders for the Holidays (2021).

Fill out and submit THIS FORM, ASAP. We'll send you a quote in 24-48 hours.

3) How do you set the price for each doll?

Each doll is different and unique so prices vary from doll to doll. The price reflects not only the materials but also the work put into making them. MamAmor Dolls are 100% handcrafted and they can take up to 15 hours each to be completed. They are made with costly fabrics and they are filled with good quality fillings. They are double sewn to ensure durability.

4) How often do you upload new dolls?

Uploads are usually weekly during busy seasons (Christmas, Mother’s Day, etc) and bi-weekly during lower times (usually summer months). Visit our FACEBOOK page for updates on when new dolls are coming to the shop and subscribe to our Newsletter below to be the first one to know about special uploads and much more.

5) What is your return policy?

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Returns and Refunds

Exclusions include: Gift Cards, Face Masks, Scrub Hats, and SALE Items (those cannot be returned or refunded).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note we don't cover shipping or import fees on returns, and we do not refund the original shipping charges to you.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without contacting us first.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

There is a $25 restock charge for all returned items.

Exchanges
We only replace items if they are defective. If you need to exchange it for the same item, please send us an email at info@mamamordolls.com to receive instructions on how to proceed.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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6) My toddler pulled hair from our doll, can you fix her hair?

Yes, we can fix hair or anything else wrong with the manufacturing of your doll -free of charge; you will only need to pay shipping costs.

7) Can I order extra clothes or accessories for my doll?

Yes, you can purchase ready to go clothes and/or accessories from the SHOP. Contact us for details on options and prices.

8) How much is shipping and how do I pay for it before you send my doll?

Shipping prices vary. This is an average for some countries, for 7-10 working days delivery time: Canada – From $15 to $20 (depending on the province) US- From $23 to $25 (depending on the state) UK and rest of Europe- From $40 Australia – From $45 -

Watch this video about how we ship our dolls.

9) Do you wholesale?

No, we don't offer Wholesale. If you would like to place a large order, contact us at info@mamamordolls.com for a possible bulk discount, and combined shipping information.

10) Can you make other family members?

Yes! PapAmor, kids and nursing toddlers are sometimes available at the shop. Contact us for more information.

11) Do you trade dolls for other products?

Sorry, no trades.

12) Can you donate a doll to our organization?

Giving back is very important and it has been part of MamAmor Dolls since its beginnings. We have donated several dolls to different organizations in the past and we will continue to do so, but unfortunately, we cannot donate a doll to every organization that requests one. It takes a lot of time, energy, and resources to create a doll, so we hope you understand that doll donations are very limited.

13) What is a VBAC doll?

A VBAC doll is a doll that can give birth vaginally and via cesarean. VBAC dolls are great to demonstrate both types of births. Mothers who have had a cesarean or more and are trying to have a VBAC with the next baby choose VBAC dolls to show their children how they were born, and how the new baby will be born.

Read this for more information about VBAC dolls

14) What is the difference between Breastfeeding ONLY and Birthing dolls?

Breastfeeding ONLY dolls weren't made to give birth, only to breastfeed. They don’t have an opening for the birth, and the baby doesn't come with placenta and cord. Breastfeeding ONLY dolls have snaps on the doll’s breast and on the baby’s mouth to demonstrate breastfeeding.